I was trying to phone my father last Thursday.
I couldn’t get through.
The lines were down because a pickup truck had snapped the telephone wire connecting to their house. Their internet and tv was also offline.
I finally reached my father when he went to a coffee shop. He told me that Telus, their telecom provider, couldn’t come by the house for 2 days.
And no, we don’t live in the country. We live in the heart of an urban Canadian city.
Waiting 2 days for your phone and internet would be a pain for most people. And considering my dad runs an international business from his home office (and is on the phone at all hours of the night), this was a real problem.
What did Telus do?